Operative design

What is the best operational and organizational design for my company?

Top executives have been asking themselves this simple question for years. It’s not enough to have a good product or service if the organization and operations are not structured to maximize customer satisfaction, competitiveness, and company profitability.

Moreover, in today’s constantly evolving environment, the adoption of technological and disruptive solutions requires the delivery of more complex and comprehensive services, beyond the traditional perspective. The goal is no longer just to make occasional or one-time sales, but to offer complementary and additional services that ensure maximum customer loyalty through comprehensive care.

At this point, the importance of that initial question grows significantly, as it becomes essential to design the organization and its operations to meet both current and future needs.

It’s true that companies rarely have surplus resources (financial, facilities, teams, human resources…). That’s why it’s so important to deeply understand the uniqueness of an organization, its culture, teams, leadership style, business model, and customers.

At dot consulting, we believe the best solution comes from working hand in hand with our clients, supporting them in designing an operating model and organization aligned with the company’s strategy and objectives.